Frequently Asked Questions
What services do you offer?
We offer a range of services including bouncy castles, bubble domes, and soft play rentals for birthday parties,baby showers festive events events, religious milestones, backyard weddings.
How far in advance should we book?
We recommend booking as early as possible to ensure availability, ideally as soon as you know the date of your event.
Can you accommodate special requests?
How can I ensure the best rental experience?
The most important things are to make sure that we can easily access the location you want to place your inflatable. The site you want to place the inflatable should be clean and clear of sharp objects and pet waste. Do not forget to look up for low branches or power lines. We will deliver the unit clean and dry;we expect to be able to pick up the unit in the same condition. The delivery crew will provide operating instructions and advice on how to manage the bouncer during your rental to help keep it clean and provide the best rental experience.
When do I need to pay for my rental?
A deposit of 50% of the total is needed at the time of booking to secure your rental. The balance is due 48 hours prior to the rental date. If other arrangements are needed, please reach out to us to discuss. We prefer you to e-transfer payments to partykingdom2024@gmail.com.
What if I need to cancel my booking?
If you need to cancel we will apply your payment to any other rental for up to 6 months after the scheduled date. We will not provide refunds of the deposit in any cases. Any cancellations made with less than 48 hours notice will be considered as completed orders.
What if I don’t want to book online or pay by credit card?
Feel free to call/message. us. We take bookings over the phone and prefer to accept cash or etransfer.We do require a deposit of 50% of the booking value at the time of booking to secure your rental. All e-transfers can be sent to partykingdom2024@gmail.com
What should I do if the products breaks or I have any difficultly after set up?
Contact us by phone immediately.
What is the best way to get in contact with us?
You may call or text us at (416)278-3391.
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